Distinguish your organization from the competition in the way it handles customer complaints. Learn how to:
• Overcome difficult situations with customers
• Develop a routine to handle problems
• Recover following stressful encounters
Success under pressure will help you take the next step up the ladder within your organization. Dealing with irate customers is one of the most pressure-packed experiences you will ever encounter on any job.Remember… difficult situations can go from bad to worse in a hurry. A user-friendly 140 page count page Leader Guide and a set of 2 DVDs for a leader (facilitator) to train a group of participants and 25 participant kits.