Achieving Excellence Through Customer Service by John Tschohl

$19.95

10th Edition!
All the financial information has been updated with 2014 information. Very current information on the service strategy on how to drive a service culture with role models from across the world.

Achieving Excellence Through Customer Service reveals how to make exceptional customer service not merely a slogan but a central focus of management strategy.

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Description

Customer service is the new standard by which consumers judge a business. Achieving Excellence Through Customer Service reveals how to make exceptional customer service not merely a slogan but a central focus of management strategy. It provides a complete action plan — including tested techniques and solutions from America’s top service-driven films like Federal Express and Marriot — to quickly implement this new key to sustained profits. Includes all the new ways to establish caring, dependable, and speedy service that brings customers back.

Russian

Purchase the Russian translated version from Apline Publishing

Spanish

Purchase the Spanish translated version here

Additional information

Weight 32 oz
Dimensions 9 x 6 x 1 in

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