Service First DVD Library

Train Your Entire Workforce In Only 12 Sessions!

We have just upgraded the Service First Video Library with a 2017 Copyright. Preparedness breeds confidence and your customers look to sales associates to validate their purchases through expert knowledge, assuring them your business is best suited to satisfy their needs as a consumer. With the Service Quality Institute’s innovative Service First Video Library with 12 short 15 minute DVD’s or one flash drive, your associates will learn the interpersonal communication skills needed to navigate each customer interaction effectively. It comes with unlimited use of the facilitator and participant material

Preview/Overview of SFVL

The Service Quality Institute’s unique approach uses 12 weekly lessons that scaffold the knowledge base your business needs for success, developing a functional, in-depth insight into customer relations by building a strong foundation. Each 15-minute lesson focuses on a particular customer service topic, and doubles as an effective tool for both educating employees, and building a team dynamic. By bringing employees together in a constructive environment where they can hone in and develop existing skills while improving others, your customer service team will function as a unit. They will develop a unified consumer culture around your business so that your customers always expect the same level of exemplary service.

English Brochure

Spanish Brochure

Take a moment to view the sample videos provided below, and explore some of the key topics covered in our Service First Video Library program.

Each library contains the following:

12 Different Video Learning Sessions
1 Facilitator Manual
12 PowerPoint Session Slides
Discussion Guide to accompany each video
Answer Keys
Certificates of Accomplishment

100% Money Back Guarantee
We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

SFVL Marketing Video (English)


SFVL Marketing Video (Spanish)

Purchase Service First Video Library and receive the following:

Train any number of employees with immediate results
Pay NO additional cost for future staff – cost is not based on number of users
It’s so user friendly you don’t have to invest in experienced facilitators
Fresh and relevant video examples
A solid foundation for future customer service training

Order the Service First Video Library now. 
FREE SHIPPING US & Canada via Federal Express FREE SHIPPING US & Canada via Federal Express Through December 31, 2018 Free Shipping Worldwide
Shipping Prices by Country waived through December 31, 2018. 
Mexico: $50
Caribbean: $50
Latin America: $100
Africa: $100
Middle East: $75

FREE Service First Video Library Brochure
Click Here to Download the English Brochure

Click Here to Download the Spanish Brochure

Click Here to Download the Russian Brochure



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