Attaining Excellence for Local Government

Used by Government Agencies Throughout the World!


This system has three parts:

  • To increase understanding of the five elements of quality customer service delivery.
  • To sharpen coaching skills for continual improvement and celebration of success.
  • To spark new strategies for enhancing the service level in their area of responsibility.

New skills, behaviors and attitudes quickly fade unless the worker’s supervisor or manager reinforces them!

Recognition of Quality Service

A proven workforce development system designed specifically to improve service quality. It’s used organization-wide for everyone with external or internal clients. The private sector has long recognized the importance of quality customer service. Businesses invest in training to insure standards are understood; to help employees gain necessary people skills; and to insure supervisors coach their service teams. Government is joining industry in making investments to assure quality customer service. Attaining Excellence is a great resource for pioneering executives committed to changing the culture and upgrading the skills of their public workforce.

Positive reinforcement has always been more effective then negative sanctions in changing behavior. Attaining Excellence for Local Government honors participants with a “Certificate of Accomplishment” for the classroom component. Supervisors may award a striking bronze “Commitment to Excellence” cloisonné pin when they catch workers providing exceptional quality service. Recognition completes the customer service improvement cycle.


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