FEELINGS for PROFESSIONALS has just been totally rewritten and filmed. Everything is new.
Feelings is the world’s first customer service program. It has been updated over 10 times in the last 30 years. This highly acclaimed program achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee’s self-worth and improving communications and cooperation with other employees.
Feelings for Professionals has three main objectives:
Change attitudes and behaviors.
Provide leading edge customer service skills and principles.
Increase the self-worth, pride, and professionalism of every person within your organization.
Feelings is designed and written specifically for your front-line personnel. It is not written for upper management, although all employees must participate. There are more advanced seminars and consulting services available for middle and upper management. It’s a structured approach to teaching superior customer service skills to every employee in your organization!
About the Program
Many employee training programs are dull, technical, sophisticated and boring. Keeping the target audience in mind, FEELINGS is designed to be fun, stimulating, and entertaining for the employees. They learn and retain many new skills that benefit them both personally and professionally. It builds spirit and gets their hearts pumping faster. You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs.
Feelings is conducted on-site where your employees work (saving you time and money) in three sessions spaced one week apart. Each session is 2-4 hours long. A follow-up session is conducted 30-60 days later.
The Feelings technology is also designed so you can implement the system at either one location or many locations simultaneously, ensuring a consistent image and message company-wide
Everything you need to run the program in your own organization. Train 25 employees at once with participant guides, quality technique cards, a facilitator guide with 3 accompanying DVDs, and certifications of accomplishment. Order now.
Combine with participant guides to build a package for a smaller team. A user-friendly 170 page count page Leader Guide and a set of 3 DVDs for a leader (facilitator) to train a group of participants. Order Facilitator Package.
Want us to handle the training? A Certified Trainer will present the material to your group! Included in the seminar are Participant Packages. Minimum 20 participants required. Sign up now.