Connections was designed to achieve two main objectives:
Increase the self-worth and self image of every person within your school through mastery and daily practice of the “Connections” philosophy.
Improve your school’s position by concentrating on quality service, the key to continued success in the educational community.
Develop quality service skills with this interactive program for campus supervisors, managers, and staff.
In today’s competitive higher education environment, colleges and universities need to be concerned with the messages they send to their current and prospective students. Poor service can lead to poor student satisfaction, and when students are not satisfied, they often will transfer to a different institution, or worse, drop out. That’s why thousands of campuses throughout North America, Canada, Latin America and Africa have turned to Connections. This program provides the most comprehensive customer service training, designed specifically for colleges and universities.
Connections is a combination of exercises, activities, and videos to stimulate discussion and make the lessons in Connections more meaningful. Participants engage in a variety of activities, including:
Watching videos featuring real-life scenarios specific to
colleges and universities.
Participating in role-playing and group activities that energize the training sessions.
Open-ended question-and-answer sessions designed to get participants talking – and thinking – about the techniques
of quality service.
Connections starter kits include Participant Books ad
comprehensive Leader’s Guides that help trainers organize
and conduct the sessions.