Stimulate Learning with an Interactive Approach

Connections was designed to achieve two main objectives:

  • Increase the self-worth and self image of every person within your school through mastery and daily practice of the “Connections” philosophy.
  • Improve your school’s position by concentrating on quality service, the key to continued success in the educational community.
  • Develop quality service skills with this interactive program for campus supervisors, managers, and staff.

Our Approach

In today’s competitive higher education environment, colleges and universities need to be concerned with the messages they send to their current and prospective students. Poor service can lead to poor student satisfaction, and when students are not satisfied, they often will transfer to a different institution, or worse, drop out. That’s why thousands of campuses throughout North America, Canada, Latin America and Africa have turned to Connections. This program provides the most comprehensive customer service training, designed specifically for colleges and universities.

Connections is a combination of exercises, activities, and videos to stimulate discussion and make the lessons in Connections more meaningful. Participants engage in a variety of activities, including:

  • Watching videos featuring real-life scenarios specific to
    colleges and universities.
  • Participating in role-playing and group activities that energize the training sessions.
  • Open-ended question-and-answer sessions designed to get participants talking – and thinking – about the techniques
    of quality service.
  • Connections starter kits include Participant Books ad
    comprehensive Leader’s Guides that help trainers organize
    and conduct the sessions.


Introductory Start-up Special Package For 25 Participants

Participant Package

Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants! Includes a Leader Guide, a DVD, and 25 Participant Packages. Need participant packages for more than 25 employees? Add more here.

We Train You To Train: One Day Train-the-Trainer Seminar

A Certified Trainer will teach the material to a person within your organization, who can then train individuals at your organization. Included are Participant Packages. Sign up now.

Packages are available:

  • For 1 to 10,000+ participants, quantity discounts are available (click a package above to learn more)
  • In several languages including English, Spanish, Chinese, Russian, Indonesian, Romanian, Arabic, and Portuguese. Exceptional Service can also be translated into other languages
  • Can be personalized for your organization

FREE Connections Brochure
Click Here to Download 



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