Programs for Employees

The Service Quality Institute offers a diverse range of employee focused programs designed to cultivate service excellence in every potential customer interaction.  From programs tailored to specific businesses such as banks, government, retail, clinics, HMOs, hospitals, and higher education institutions, to on the spot customer care and retention packages, The Service Quality Institute has programs designed to improve every potential interaction.

By equipping your employees with the knowledge base to properly handle each new situation and establishing a standard to be practiced by all associates, our unique and insightful programs not only cultivate strong customer service, but establish a consistent level of care your customers will rely on, encouraging both return business and referrals, and thus growing your brand.

Take a moment to browse our selection of topics, from speed and efficiency, to placating irate customers, and select the programs that you need based on your specific business.  Of course, our associates are available to answer any questions you may have regarding our programs.

Healthcare With Feelings
Program Overview
• Introductory Package
• Participant Package
• Facilitator Package

Handling Irate Customers
Program Overview
• Introductory Package
• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer


Moving Up
Inspire Employees to Succeed
Program Overview 
• Introductory Package

• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer

Feelings for Professionals:
World’s First Customer Service Program
Program Overview 
• Introductory Package

• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer

Remember Me:
Make Customers Feel Important
Program Overview
• Introductory Package
• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer


Speed:
Do It Fast, Do It Right
Program Overview
• Introductory Package
• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer

Feelings for Retail Service:
Customer Training for the Retail Front line
Program Overview
• Introductory Package
• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer

 

Exceptional Service:
Customer Service with a Team
Program Overview
• Introductory Package
• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer


Loyal for Life:
Service Recovery Training
Program Overview
• Introductory Package
• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer

Empowering Employees:
On the Spot Customer Service
Program Overview
• Introductory Package
• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer 
Connections:
Customers Service for Higher Education
Program Overview
• Introductory Package
• Participant Package
• Train the Trainer

 

 

 

 

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