Certification Seminars

Empower yourself and your representatives with the Service Quality Institute informative and insightful customer service certification workshop: a three-day seminar dedicated to the nuances, strategies, and keys to successful customer interactions. Gain the validity and recognition necessary to advance in your career, or strengthen your management group with sessions designed for both trainers and leaders.

The Service Quality Institute has garnered international recognition as an educational leader in customer service management, strategy, and the science of interpersonal communication and helping people believe in themselves. Our certified customer service experts continue our tradition of excellence every day in their field. Our diverse range of topics and innovative approach to educating and informing our attendees gives your associates the confidence and knowledge base to wow both customers and their superiors.

Take a moment to view our current schedule of both employee and management seminars. Reservations are limited, so be sure to schedule your management or employee team in advance.

Certification Seminar December 3-6, 2018

Certification Seminar May 6-9, 2019 Monday – Thursday

Register for your Customer Service Certification

Register for your Customer Service Certification

Registration document PDF

Agenda document PDF

Express Hotel Information


Channel Partner Training Friday – Saturday May 3-4, 2019

More Partner Training Information


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