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Service First Video #5 - Effective Questioning and Listening

Quick Overview

Effective Questioning and Listening


How to precisely detect customer´s needs, desires and expectations. Skills to ask questions, active listening and confirm understanding.



  • Train your entire workforce.

  • New employee training.

  • Small group workshops.

  • Self and home study.

  • Sales staff meetings.

  • Motivational sessions.

  • Breakfast meetings.

  • Seminars and conventions.

  • Reinforcement for previous programs.

Availability: In stock

$225.00
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Details

Effective Questioning and Listening

How to precisely detect customer´s needs, desires and expectations. Skills to ask questions, active listening and confirm understanding.

Purchase Service First Video Library and receive the following:

  • Train any number of employees with immediate results
  • Pay NO additional cost for future staff - cost is not based on number of users
  • It's so user friendly you don't have to invest in experienced facilitators
  • Fresh and relevant video examples
  • A solid foundation for future customer service training

Order the Service First Video Library now. FREE SHIPPING WORLDWIDE via Federal Express

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Guarantee

    Guarantee

100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

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