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Service First DVD Library

SFVL

Train Your Entire Workforce In Only 12 Sessions!

We have just upgraded the Service First Video Library with a 2017 Copyright. Preparedness breeds confidence and your customers look to sales associates to validate their purchases through expert knowledge, assuring them your business is best suited to satisfy their needs as a consumer. With the Service Quality Institute’s innovative Service First Video Library with 12 short 15 minute DVD’s, your associates will learn the interpersonal communication skills needed to navigate each customer interaction effectively. It comes with unlimited use of the facilitator and participant material

 

The Service Quality Institute’s unique approach uses 12 weekly lessons that scaffold the knowledge base your business needs for success, developing a functional, in-depth insight into customer relations by building a strong foundation. Each 15-minute lesson focuses on a particular customer service topic, and doubles as an effective tool for both educating employees, and building a team dynamic. By bringing employees together in a constructive environment where they can hone in and develop existing skills while improving others, your customer service team will function as a unit. They will develop a unified consumer culture around your business so that your customers always expect the same level of exemplary service.

 

Take a moment to view the sample videos provided below, and explore some of the key topics covered in our Service First Video Library program. 

Each library contains the following:

Guarantee100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

SFVL Marketing Video (English)


 


SFVL Marketing Video (Spanish)


 


 

Purchase Service First Video Library and receive the following:

  • Train any number of employees with immediate results
  • Pay NO additional cost for future staff - cost is not based on number of users
  • It's so user friendly you don't have to invest in experienced facilitators
  • Fresh and relevant video examples
  • A solid foundation for future customer service training

Order the Service First Video Library now.   FREE SHIPPING WORLDWIDE via Federal Express

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FREE Service First Video Library Brochure
Click Here to Download the English Brochure
Click Here to Download the Spanish Brochure
Click Here to Download the Russian Brochure

Guarantee

    Guarantee

100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

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  1. Service First Video Library

    Service First Video Library

    Each session can be facilitated in 1 hour or less and contains the following:

    • 12 Different Video Learning Sessions
    • Facilitator Manual
    • PowerPoint Session Slides
    • Discussion Guides
    • Answer Keys
    • Certificates of Accomplishment
    Learn More
    $1,647.00
  2. Service First Video Library (Russian)

    Service First Video Library (Russian)

    Each session can be facilitated in 1 hour or less and contains the following:

    • 12 Different Video Learning Sessions
    • Facilitator Manual
    • PowerPoint Session Slides
    • Discussion Guides
    • Answer Keys
    • Certificates of Accomplishment

     

    Guarantee

        Guarantee

    100% Money Back Guarantee

    We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

    Learn More
    $1,647.00
  3. Service First Video #1 - Your Key to Customer Satisfaction

    Service First Video #1 - Your Key to Customer Satisfaction

    Your Key to Customer Satisfaction The foundations of exceptional service. The 5 principles of Service First.

    • Train your entire workforce.
    • New employee training.
    • Small group workshops.
    • Self and home study.
    • Sales staff meetings.
    • Motivational sessions.
    • Breakfast meetings.
    • Seminars and conventions.
    • Reinforcement for previous programs.
    Learn More
    $199.00
  4. Service First Video #2 - Teamwork Development

    Service First Video #2 - Teamwork Development

    Teamwork Development

    Skills for customer-focused teamwork. How to join forces with co-workers to deliver better solutions and a better experience to customers.

    • Train your entire workforce.
    • New employee training.
    • Small group workshops.
    • Self and home study.
    • Sales staff meetings.
    • Motivational sessions.
    • Breakfast meetings.
    • Seminars and conventions.
    • Reinforcement for previous programs.
    Learn More
    $199.00
  5. Service First Video #3 - Handling Complaints and the Irate Customer

    Service First Video #3 - Handling Complaints and the Irate Customer

    Handling Complaints and the Irate Customer

    Skills to solve problems, handling complaints and deal with irate, even furious customers. How to immediately solve simple complaints or handle complex problems.


    • Train your entire workforce.
    • New employee training.
    • Small group workshops.
    • Self and home study.
    • Sales staff meetings.
    • Motivational sessions.
    • Breakfast meetings.
    • Seminars and conventions.
    • Reinforcement for previous programs.
    Learn More
    $199.00
  6. Service First Video #4 - The Language of Positive Communication

    Service First Video #4 - The Language of Positive Communication

    The Language of Positive Communication

    Methods to create positive interactions with customers and co-workers. Ideas to energize work environment and improve morale.

    • Train your entire workforce.
    • New employee training.
    • Small group workshops.
    • Self and home study.
    • Sales staff meetings.
    • Motivational sessions.
    • Breakfast meetings.
    • Seminars and conventions.
    • Reinforcement for previous programs.
    Learn More
    $199.00
  7. Service First Video #5 - Effective Questioning and Listening

    Service First Video #5 - Effective Questioning and Listening

    Effective Questioning and Listening

    How to precisely detect customer´s needs, desires and expectations. Skills to ask questions, active listening and confirm understanding.

    • Train your entire workforce.
    • New employee training.
    • Small group workshops.
    • Self and home study.
    • Sales staff meetings.
    • Motivational sessions.
    • Breakfast meetings.
    • Seminars and conventions.
    • Reinforcement for previous programs.
    Learn More
    $199.00
  8. Service First Video #6 - Exceeding Customers Expectations

    Service First Video #6 - Exceeding Customers Expectations

    Exceeding Customers Expectations

    How to make an extra effort to achieve market differentiation. Doing more than people expect to make your service not good, but impressive and memorable. Going “the extra mile” in serving the customer.

    • Train your entire workforce.
    • New employee training.
    • Small group workshops.
    • Self and home study.
    • Sales staff meetings.
    • Motivational sessions.
    • Breakfast meetings.
    • Seminars and conventions.
    • Reinforcement for previous programs.
    Learn More
    $199.00
  9. Service First Video #7 - Value-Added Service

    Service First Video #7 - Value-Added Service

    Value-Added Service

    Keys to add value to your service: how to go beyond the rules to deliver the unexpected. How to use a positive surprise element to gain customers into friends.

    • Train your entire workforce.
    • New employee training.
    • Small group workshops.
    • Self and home study.
    • Sales staff meetings.
    • Motivational sessions.
    • Breakfast meetings.
    • Seminars and conventions.
    • Reinforcement for previous programs.
    Learn More
    $199.00
  10. Service First Video #8 - Effective Telephone Techniques

    Service First Video #8 - Effective Telephone Techniques

    Effective Telephone Techniques

    Skills for customer-focused teamwork. How to join forces with co-workers to deliver better solutions and a better experience to customers.

    • Train your entire workforce.
    • New employee training.
    • Small group workshops.
    • Self and home study.
    • Sales staff meetings.
    • Motivational sessions.
    • Breakfast meetings.
    • Seminars and conventions.
    • Reinforcement for previous programs.
    Learn More
    $199.00
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