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Participant Package: Leading Empowered Teams

Quick Overview

An easy-to-read, yet comprehensive 105 page Participant Manual containing key concepts about the Leading Empowered Teams program along with thought provoking quotes and interactive exercises. Also included is a Certificate of Completion and Achieving Excellence Through Customer Service Book.

Availability: In stock



Why good isn't good enough. Leading Empowered Teams stresses building trust and empowering team members to anticipate and take action to solve customer problems. Managers learn how to provide team support to create pockets of service excellence within their own control.

Preview Deliverables


 Participant Book

 Leader Guide
Download Sample 
participant book  Leader Guide 
 Certificate of Completion
 Achieving Excellence Through
Customer Service Book  
 Certificate Book 


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100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

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