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Leading Empowered Teams

leading empowered teams through customer serviceLead Your Team to Success

Leading Empowered Teams for Service Quality teaches skills through interactive modules emphasizing hands-on experience.An interactive workshop that enables Managers and Supervisors to EMPOWER their work-force:

  • Set and maintain service standards
  • Provide feedback and reward systems
  • Create a work culture characterized by superior service
  • Build and maintain trust throughout the organization
  • Develop teamwork to increase productivity and revenue
  • Produce positive changes in the behavior of the participant's quality service team
  • Quick results are achieved through the application plans and on-the-job reference manual required for team leaders

Start empowering your workforce today with Leading Empowered Teams.

 

 

 

Each Participant Receives...

  • An easy-to-read, yet comprehensive 105 page Participant Manual containing key concepts about the Leading Empowered Teams program along with thought provoking quotes and interactive exercises.
  • color certificate with their name on it upon completion of the Leading Empowered Teams program.
  • Achieving Excellence Through Customer Service book by John Tschohl. A customer service book for executives, managers and those in leadership positions.

Packages are Available...

  • In several languages including English, Spanish, Chinese, Russian, Indonesian, Romanian, Arabic, and Portuguese. Leading Empowered Teams can also be translated into other languages.
  • Can be personalized for your organization.
 

 

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  1. Two day In-House Customer Service Seminar: Leading Empowered Teams

    Two day In-House Customer Service Seminar: Leading Empowered Teams

    Service Quality Institute is the globally accepted standard of achievement among customer service professionals. This seminar is for executives, managers, leaders, supervisors and trainers who want to drive and nurture a service culture built around empowerment and teamwork. Learn how to improve your coaching and reinforcement skills and become Customer Service Certified. Learn More
    $799.00
  2. Two day In-House Customer Service Seminar: Leading Empowered Teams (up to 30 participants)

    Two day In-House Customer Service Seminar: Leading Empowered Teams (up to 30 participants)

    A Service Quality Institute Certified Trainer will present the Leading Empowered Teams package to your group participants (this is not a certification seminar). Learn More
    $8,000.00
  3. Four day In-House Train-the-Trainer Customer Service Seminar : Leading Empowered Teams

    Four day In-House Train-the-Trainer Customer Service Seminar : Leading Empowered Teams

    A Certified Trainer will teach the Leading Empowered Teams material to managers and supervisors within your organization for those managers to empower employees at your organization. Included are Participant Packages. Learn More
    $1,997.00
  4. Facilitator Package: Leading Empowered Teams

    Facilitator Package: Leading Empowered Teams

    Service Quality Institute is the globally accepted standard of achievement among customer service professionals. This seminar is for executives, managers, leaders, supervisors and trainers who want to drive and nurture a service culture built around empowerment and teamwork. Learn how to improve your coaching and reinforcement skills and become Customer Service Certified. Learn More
    $500.00
  5. Participant Package: Leading Empowered Teams

    Participant Package: Leading Empowered Teams

    An easy-to-read, yet comprehensive 105 page Participant Manual containing key concepts about the Leading Empowered Teams program along with thought provoking quotes and interactive exercises. Also included is a Certificate of Completion and Achieving Excellence Through Customer Service Book. Learn More
    $150.00
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