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Programs for Employees

The Service Quality Institute offers a diverse range of employee focused programs designed to cultivate service excellence in every potential customer interaction.  From programs tailored to specific businesses such as banks, government, retail, clinics, HMOs, hospitals, and higher education institutions, to on the spot customer care and retention packages, The Service Quality Institute has programs designed to improve every potential interaction.

By equipping your employees with the knowledge base to properly handle each new situation and establishing a standard to be practiced by all associates, our unique and insightful programs not only cultivate strong customer service, but establish a consistent level of care your customers will rely on, encouraging both return business and referrals, and thus growing your brand.

Take a moment to browse our selection of topics, from speed and efficiency, to placating irate customers, and select the programs that you need based on your specific business.  Of course, our associates are available to answer any questions you may have regarding our programs.

 

 

 *NEW* Healthcare With Feelings

Program Overview
• Introductory Package
• Participant Package
• Facilitator Package

 

 

 Handling Irate Customers


Program Overview
• Introductory Package
• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer

 

 Moving Up:

Inspire Employees to Succeed


Program Overview

• Introductory Package

• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer


 

 Feelings for Professionals:

World's First Customer Service Program

Program Overview
• Introductory Package

• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer


Remember Me



Remember Me: 

Make Customers Feel Important

 

Program Overview
• Introductory Package
• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer


speed

Speed:

Do It Fast, Do It Right

 

Program Overview
• Introductory Package
• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer


Feelings Retail Service


Feelings for Retail Service:

Customer Training for the Retail Frontline

Program Overview
• Introductory Package
• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer


Exceptional Service

 Exceptional Service:

Customer Service with a Team

 

Program Overview
• Introductory Package
• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer


Loyal for Life

 Loyal for Life:

Service Recovery Training

 

Program Overview
• Introductory Package
• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer


Empowering Employees:

On the Spot Customer Service

 

Program Overview
• Introductory Package
• Participant Package
• Facilitator Package
• In-house Seminar
• Train the Trainer

connections

 Connections: 

Customers Service for Higher Education

 

Program Overview
• Introductory Package
• Participant Package
• Train the Trainer


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