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Participant Package: The Essence of Caring

Quick Overview

Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants!

  • A user-friendly 120 page count page Leader Guide 

  • A set of 3 DVDs for a leader (facilitator) to train a group of participants

  • 25 Participant Packages. An easy to read 129 page Participant Book for participants to follow along

  • Quality technique card 

  • Certificate of accomplishment

  • Customer Service Performance Standard

Availability: In stock



For Clinics, HMOs, and Manage Care

The Essence of Caring is designed to enable your employees to demonstrate a "caring" behavior and ensure that your clients are receiving good care in a hospitable manner with individualized service. The goal is to improve service for internal and external customers.

Preview Deliverables


 Participant Book
Download Sample
 Leader Guide
Download Sample 
participant book  Leader Guide 
 Certificate of Completion
Download Sample 
 Technique Card
Download Sample 
 Certificate Tech Card 


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100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

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