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Introductory Start-up: Healthcare With Feelings

Quick Overview

During the 3-session workshop, healthcare workers will learn how to understand excellence, while covering these 11 areas:

  1. How to give best service to improve the healthcare consumer experience.
  2. What the modern healthcare client wants=and expects.
  3. How to cultivate a positive self-image while working with patients and co=worders.
  4. Valuing importance of first impression, as well as feedback and online reviews.
  5. How to put patients first.
  6. How to build caring relationships.
  7. How to learn and use positive communication techniques with patients and co-workers.
  8. How to provide the best customer service.
  9. How to exceed expectations and stay engaged.
  10. How to provide quality care to your colleagues.
  11. How to handle dissatisfied patients in healthcare settings.

To learn more about this program look at this brochure




Availability: In stock

$1,699.00
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Details

About The Program 

 

 

Introductory Start-up Special Package

  Participant Package

During the 3-session workshop, healthcare workers will learn how to understand excellence, while covering these 11 areas: Order now.  

A Participant Book provides background for use during the sessions and for reading afterward to further impact the skills being taught during non-work hours. Download Participant Book: Here 

  

Facilitator Package

 

 

The 40-page Leader’s Guide supports the group facilitator with all of the tools needed to lead a live educational session, including interactive exercises and discussion questions. Download Leader Guide: Here 

 

   

Technique Card

 

Good Performance Standard  

 

 

  

Certificate of Accomplishment


 

 

 

 
 

    

 

 

 

 

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Guarantee

    Guarantee

100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

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