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Certification Seminars

Empower yourself and your representatives with the Service Quality Institute informative and insightful customer service certification workshop: a three-day seminar dedicated to the nuances, strategies, and keys to successful customer interactions. Gain the validity and recognition necessary to advance in your career, or strengthen your management group with sessions designed for both trainers and leaders.

The Service Quality Institute has garnered international recognition as an educational leader in customer service management, strategy, and the science of interpersonal communication and helping people believe in themselves. Our certified customer service experts continue our tradition of excellence every day in their field. Our diverse range of topics and innovative approach to educating and informing our attendees gives your associates the confidence and knowledge base to wow both customers and their superiors.

Take a moment to view our current schedule of both employee and management seminars. Reservations are limited, so be sure to schedule your management or employee team in advance.

Programs for Employees



Programs for Managers



International Certification


May 1 -4, 2017, Certification Seminar and the Consultant training



Registration, click HERE


Training Itinerary, click HERE


Agenda, click HERE


Hotel Information, click HERE

Channel Partners Training May 5-6, 2017

Information click HERE

Registration click HERE







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