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The Customer is Boss by John Tschohl

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The Customer Is Boss provides consumers with tips for obtaining exceptional service in terms of promptness, courtesy, convenience, product knowledge, and a service person's ability to actually solve a problem.

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100% Money Back Guarantee


We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

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Customer service is becoming more important than products and prices. The Customer Is Boss provides consumers with tips for obtaining exceptional service in terms of promptness, courtesy, convenience, product knowledge, and a service person's ability to actually solve a problem. It lists specific steps to both prevent bad service and change bad service to good service in a calm, reasoned, effective manner. Proven strategies will help consumers obtain the good customer service they deserve, while helping to secure a higher level of customer service for all.

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Guarantee

    Guarantee

100% Money Back Guarantee

We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

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