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  1. Empowerment: A Way of Life (Download )

    Empowerment: A Way of Life (Download )

    Empowerment: A Way of Life, focuses on the idea that fulfilled, empowered employees lead to satisfied customers. Learn More
    $9.99
  2. Loyal for Life (Download)

    Loyal for Life (Download)

    Teaches you how to take an unhappy customer, from hell to heaven, in 60 seconds or less. Learn More
    $9.99
  3. Cashing - In (Download)

    Cashing - In (Download)

    Cashing In teaches service providers how to believe in themselves, visualize success, capitalize on opportunities for promotion, become enthusiastic members of any team, establish well-defined objectives to achieve gratifying goals, and create strategies for accomplishment and recognition. Learn More
    $9.99
  4. e-service (Download)

    e-service (Download)

    Speed, Technology and Price Built Around Service, the first customer service book of it's kind published on e-service. Available in hardcover and for downloading via the Internet. e-Service will explore speed, technology, and price built around service. Learn More
    $9.99
  5. Moving Up (Download)

    Moving Up (Download)

    Employees who succeed get ahead by doing more, and working creatively—being extraordinary by being faster, more remarkable and more human.

    Guarantee

    100% Money Back Guarantee

    We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee. Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

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    $9.99
  6. Achieving Excellence Through Customer Service 10th Edition (Download)

    Achieving Excellence Through Customer Service 10th Edition (Download)

    10th Edition!
    All the financial information has been updated with 2014 information. Very current information on the service strategy on how to drive a service culture with role models from across the world.

    Achieving Excellence Through Customer Service reveals how to make exceptional customer service not merely a slogan but a central focus of management strategy.

    Learn More
    $9.99
  7. ПЕРВОКЛАССНЫЙ СЕРВИС КАК КОНКУРЕНТНОЕ ПРЕИМУЩЕСТВО

    ПЕРВОКЛАССНЫЙ СЕРВИС КАК КОНКУРЕНТНОЕ ПРЕИМУЩЕСТВО

    Джон Шоул, гуру в области сервиса, делится лучшими практиками в  области построения сервисной клиентоориентированной компании будущего. Эта книга  — подарок для всех, Learn More
    $11.00
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