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Books

Excellence in customer service requires a continued dedication to learning new and innovative interpersonal communication, customer service and leadership skills and staying informed of the developments and best practices of industry leaders. Continue to grow in your knowledge after completing the Service Quality Institute's Certification Courses with a full range of titles by acclaimed customer service expert John Tschohl.

A recognized authority in his field for over 40 years, John Tschol's communication and renowned service extends well beyond the United States, with his works having been translated into 11 languages across 40 countries. Through his partnership with the Service Quality Institute, John Tschohl's library is now available in print, audio and eBook at a discounted rate in order to empower our certified customer service experts to continue cultivating our tradition of excellence long after the seminars. Find the title best suited to your specific needs and concerns as a customer service representative or team leader.

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