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Books

John Tschohl's Customer Service Books are written in 11 languages and represented in 40 countries. In 1979, long before quality and customer service became a hot topic, Tschohl developed the world's first customer service training program, which was designed to help organizations provide superior customer service. He has written and published six books on customer service. These books are an excellent way to introduce yourself to the topics of customer service, customer service training, service strategy, service excellence, and empowerment. Some books also available in SPANISH and RUSSIAN

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